It’s also a good idea to organise transport to the new accommodation, or you might have to reimburse it later. If you have no other rooms or units available, it’s your responsibility to find your guest accommodation of the same or a better standard – and cover the costs. You don’t have other rooms or units available a balcony or private bathroom.ĭon’t forget to contact Customer Service to mark a reservation as a double booking. Also, try to provide them with all the facilities they had in their initial reservation, e.g. The best solution is to accommodate the booker in another room or unit of the same or better standard, at no extra cost to them. It’s important in every situation that you contact Customer Service – that way, we stay up to date and can help you with any issues that might come up. There are multiple ways to resolve this problem, depending on what’s available. When you realise you have a double booking, it’s key to act quickly so your guest isn’t left without somewhere to stay. That’s why you should make sure your availability is always up to date. ![]()
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